Refund Policy
Effective August 15, 2026.
14 days, no questions asked
If you are not happy with a paid AxoGeo plan, email us within 14 days of the charge and we will refund it in full. You do not need to explain why.
This applies to your first payment and to any renewal. If a renewal caught you by surprise, that is exactly the case this policy exists for — write to us.
How to request one
Email support@axogeo.com from the address on your account, and say that you would like a refund. We aim to reply within two business days. Refunds are returned to the original payment method and typically take a few business days to appear, depending on your bank.
Cancelling
You can cancel a subscription at any time. Cancellation stops future charges and takes effect at the end of the period you have already paid for — you keep paid features until then. You do not need to request a refund in order to cancel.
What you keep
Assets you have already created and exported are yours, permanently, and a refund or cancellation does not revoke your right to use them — including in commercial projects. Features limited to a paid plan stop being available when the plan ends.
After 14 days
We are not obliged to refund charges older than 14 days, but we would still rather hear from you than not. If something went wrong — a failed export, a bug that cost you a project, a subscription you genuinely forgot about — email us and we will try to sort it out.
Who processes the refund
Payments are handled by Paddle, our merchant of record, so a refund is issued through Paddle and will appear from them. Our policy above is what we apply.
Before you dispute a charge
Please email us first. A bank dispute takes weeks and locks the payment while it runs; we can usually refund you the same day.